Technical Empathy for Positive Change

At Heartware, we care about the technical implementation of empathy — where it goes well, where it goes wrong, and how to apply it effectively. We make empathy accessible, concrete, and actionable, particularly for people in the technology industry.

Our
MissioN

Close the empathy skills gap so people with diverse perspectives can effectively collaborate to solve large, complex challenges.

Our
Vision

Empathy is widely used to drive technology decisions so individuals and organizations make ethical choices that bring about more help and less harm.

Our
Commitment

Teach empathy responsibly by recognizing its power, reducing barriers to skill development, and ensuring system structures allow empathy to flourish.

  • Headshot of Andrea Goulet, who has short dark hair, a big smile, and black rimmed glasses.. She is resting her head on her chin and the background contains plants and awards on gold colored floating hexagonal shelving.

    Andrea Goulet

    FOUNDER & CHIEF TECHNICAL OFFICER

    Using her deep technical knowledge of both empathy and software system modernization, Andrea is devoted to developing practical and pragmatic ways to implement empathy for positive change. She is a sought-after keynote speaker, author of the forthcoming book, Empathy-Driven Software Development, and a passionate people connector who has founded several thriving communities such as Legacy Code Rocks and Empathy in Tech. Her ideas have been recognized through national awards and featured in prominent industry media, such as The First Round Review, InfoQ, Software Engineering Daily, and more.

  • A head shot of Katie Werremeyer, who has a soft smile, long white-grey hair, green eyes, and red lips against a blurred background of dark grey and red.

    Katie Werremeyer

    CO-FOUNDER & CHIEF EXECUTIVE OFFICER

    For nearly 20 years, Katie has blazed the empathy trail as a software executive. Prior to Heartware, Katie successfully deployed a market-leading growth strategy with empathy-driven customer service as its foundation. Under her empathic leadership, her startup quickly scaled into a profitable, high-growth product company, with 500,000+ customers in 120+ countries. Her strategy earned fierce product loyalty, which consistently outcompeted corporate giants such as Adobe, Apple, and Microsoft. Katie is a fierce advocate for diversity, equity, and inclusion and has sparked industry-level conversations through her work. 

  • A head shot of Ellen Leonard, who is looking up to the right with a friendly smirk of a smile. She is wearing a wide brimmed hat and resting her head in her hand with a soft lit window in the background.

    Ellen Leonard

    CHIEF OPERATING OFFICER

    Ellen’s professional background and expertise includes 12 years as a published scientific researcher, 9 years as an award-winning university instructor, and 10 years leading her proprietary self-care process, The StressLess MethodⓇ. She has a Masters Degree in Adult Education, is a ACC ICF Certified Coach, National Board Certified Health + Wellness Coach, and a Wellcoaches Professional Health + Wellness Coach. She’s helped thousands of students and clients transform their life and health by learning how to manage their stress in a way that works for them.